Refund policy

Cobalt Living adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.

ELIGIBILITY CRITERIA FOR EXCHANGE

Your purchase may be eligible for exchange as per below criteria:

  • Cushions are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered damaged. Please do photograph the defect as soon as you open the packaging.
  • Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
  • Customised products or special bulk orders are not eligible for returns or exchange.

EXCHANGE PROCESS

If your purchase meets the exchange criteria above, please contact our customer care team within 3 days of delivery via any of the following channels:

  • Call or whats app at +91 77100 15671
  • Monday - Friday 10 AM to 6 PM IST
  • Email at care@cobaltliving.in
  • For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.

Our customer care team will investigate and revert within 7 working days. Upon receipt of communication from our customer care team, please follow the below steps:

In case of quality issue/defect:

  • Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
  • We will organize a reverse pick up from the address stated in your invoice
  • Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
  • In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
  • Our credit notes can be used on our website.
  • Please send the product back to us at the below address, carefully packaged.

COBALT LIVING

208, 2nd floor, Arun Chambers, Tardeo Main Road, Tardeo, Mumbai – 400 034

Tel: +91 77100 15671

REFUND POLICY

  • If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
  • In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
  • The credit note will be valid for six (6) months from the date of issue and can be redeemed online only.