What is your return policy?
Please refer to refund policy.
Where is my order processed from?
Orders are processed from our office in Mumbai, India. Orders will be delivered to the shipping address you submit at checkout.
Who will deliver my order?
Within India, we ship through registered courier company ‘Shiprocket’. Our delivery partners will attempt to deliver the package thrice (3) before they return it to us. The customer will have to pay extra after the 3rd delivery attempt. Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.
If I have placed two separate orders, can you combine the orders and offer me reduced shipping?
Unfortunately, once your orders are placed, we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order.
How do I track my order?
If you're a logged in user, simply head to the ‘Track Order’ section in the footer to track your order. Should you have any questions about your order dispatch, we’re just a quick email or phone call away.
Email us at: email@example.com or call: +91 7710015671 | MON - FRI | 10:00 AM - 6:00 PM IST
What are the accepted payment methods for domestic transactions?
We accept the following modes of payment for domestic transactions:
- Credit cards - Mastercard, Visa and American Express
- Net Banking - all major banks
- Debit Carts - all major banks
What if my card has been charged multiple times for the same order?
If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer care at +91 7710015671 or mail us at firstname.lastname@example.org and we will resolve it for you.
Our customer care team is available from Monday to Friday, from 10:00 am till 6:00 pm.
When will I receive my credit note?
- Once our team conducts a quality check at our warehouse, we will offer you a credit note.
- If your purchase is eligible for a free return the credit note will also include the proportionate shipping charge.
- The credit note will be valid for 6 months from the date of issuance, and can be redeemed only online.
Do you take orders for bulk production.
Yes, we do. Please contact us on +91 7710015671